Covid-19
Covid-19 FAQ
Due to Covid-19 we are taking extra precautions to make sure that your products are as perfect as they have always been.
We have limited our staff in the labs to no more than 2 creators at a time, and all our products are handmade, our production is slower than before. We know that you love and want our products as soon as possible, but we ask you to be patient as we want to be as diligent to your products as ever before.
Our labs have always been cleaned and disinfected using a 5% bleach solution before and after each batch of products we make, this has continued through covid. We will daily monitor our staff, taking daily temps throughout the day and monitoring overall health. If a staff member become ill, we will terminate any batches made by that creator within two weeks prior to being ill and require all staff to be 14 days fever & medication free before returning to work.
All products will be required to shelf for two weeks prior to sending, as we want to make sure we do not need to address recalls. This will add to slower than normal processing, but your health is our priority.
If you have any concerns about our practices, products or any questions we have not addressed please email us at theheartsongco@gmail.com.